Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and Sam Fourie, trading as Sealbase, based in Johannesburg, Gauteng, South Africa (“we”, “us”, or “our”). They govern your access to and use of the Sealbase website and application (the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Definitions

• “You” or “User” means the person or business that uses the Service to create and send documents.
• “Recipient” means a client, customer, or other third party to whom you send a document.
• “Content” means the documents, text, images, customer records, pricing, and other material you create, upload, or store in the Service.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate account information and to keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us promptly at sam@sealbase.app if you suspect unauthorised use.

3. The Service

Sealbase provides tools to create, send, and host quotes, proposals, and invoices, to collect acceptances, and to help you get paid. We may add, change, or remove features over time. The Service, and any templates, drafts, or suggestions it produces (including AI-generated content), are provided for your convenience and do not constitute legal, tax, accounting, or financial advice. You are responsible for reviewing every document before you send it.

4. Subscriptions, billing, and payments

Merchant of record

Subscriptions to paid plans are sold and processed by our reseller and merchant of record, Paddle (Paddle.com Market Limited and its affiliates). When you buy a subscription, your purchase is also subject to Paddle's buyer terms and privacy policy, and Paddle, not Sealbase, is the seller of record for that transaction. Paddle handles billing, payment collection, invoicing, and the calculation and remittance of any applicable sales tax or VAT.

Plans and renewals

Paid plans are billed in advance on a recurring basis (monthly or annual, as you select) and renew automatically at the end of each billing period until cancelled. Prices are shown at checkout and may be exclusive of taxes, which are added by Paddle where applicable. We may change plan prices or features; we will give reasonable advance notice of a price change, and it will take effect at your next renewal.

Cancellation

You may cancel your subscription at any time from your account settings or via Paddle. Cancellation stops future renewals; it takes effect at the end of the current billing period, and you keep access until then.

Refunds

We offer a 14-day cooling-off period: if you are not satisfied, you may request a full refund of your initial subscription payment within 14 days of that first purchase. After the 14-day period, payments are non-refundable for the remainder of the then-current billing period, although you may cancel at any time to prevent future charges. Refunds are issued through Paddle. Nothing in this section limits any non-waivable statutory refund or cancellation rights you may have as a consumer.

5. Your Content and your dealings with Recipients

You retain all ownership of your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and display your Content solely to operate and provide the Service to you (including rendering the documents you send and generating drafts you request).

You are solely responsible for your Content, and you represent that:

• you have all rights necessary to submit it and to send it to your Recipients;
• it is accurate, lawful, and does not infringe the rights of any third party; and
• you have a lawful basis to include any personal information about your Recipients, and you will handle that information in line with applicable data protection law (for that Content, you are the controller and we act on your behalf).

Sealbase is not a party to any agreement between you and your Recipients. The quotes, proposals, invoices, prices, and terms you set are entirely yours. We do not guarantee that any document will be accepted, that any invoice will be paid, or that a document is legally enforceable, and we are not responsible for disputes between you and your Recipients.

Where you collect card payments from your Recipients, those payments are processed through your own connected Stripe account under Stripe's terms. Sealbase is not the merchant for those payments, does not receive or hold those funds, and is not responsible for them or for any chargebacks, refunds, or disputes arising between you and your Recipients. You are responsible for your own tax and invoicing obligations toward your Recipients.

6. Acceptable use

You agree not to, and not to permit anyone else to:

• use the Service for anything unlawful, fraudulent, misleading, or harmful, or to send spam or unsolicited messages in breach of anti-spam laws;
• upload malware, or infringe the intellectual property, privacy, or other rights of others;
• attempt to gain unauthorised access to, disrupt, overload, reverse engineer, or probe the Service or its infrastructure; or
• resell, sublicense, or provide the Service to third parties except as expressly permitted, or scrape or harvest data from it.

7. Intellectual property

The Service, including its software, design, branding, and content (other than your Content), is owned by Sealbase or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. If you send us feedback or suggestions, we may use them without restriction or obligation to you.

8. Third-party services

The Service integrates with third parties such as Paddle and Stripe. Your use of those services is subject to their own terms and privacy policies, and we are not responsible for them. You are responsible for any account you connect and for complying with the applicable third-party terms.

9. Availability

We work to keep the Service available and reliable, but we provide it on an “as is” and “as available” basis. We may perform maintenance, and features may occasionally be unavailable. We do not guarantee uninterrupted or error-free operation.

10. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. On termination, your right to use the Service ends. We will make your Content available for a reasonable period so you can export it, after which we may delete it in line with our Privacy Policy.

11. Disclaimers

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements or that documents created with it will achieve any particular result.

12. Limitation of liability

To the fullest extent permitted by law, Sealbase will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of the Service. Our total aggregate liability arising out of or relating to the Service will not exceed the greater of the amounts you paid to us (through Paddle) for the Service in the 12 months before the event giving rise to the claim, or USD 100. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence or for fraud.

13. Indemnity

You agree to indemnify and hold harmless Sealbase from and against any claims, damages, liabilities, and reasonable costs (including legal fees) arising out of your Content, your use of the Service, your dealings with your Recipients, or your breach of these Terms or of applicable law.

14. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and, for material changes, take reasonable steps to notify you. Your continued use of the Service after an update takes effect means you accept the revised Terms.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-laws rules, and you agree to the non-exclusive jurisdiction of the South African courts. If you use the Service as a consumer in the European Union or United Kingdom, you keep the benefit of any mandatory consumer protections and rights available to you under the law of your country of residence.

16. Contact

Questions about these Terms? Email us at sam@sealbase.app.